Cabildo’s north & south offices now have trained staff to attend to foreign residents

English and German speaking staff will make Cabildo paper work and transactions easier

The Tenerife Cabildo, through its Centro de Servicios al Ciudadano or Citizens Service Bureaux (CSC) in Icod de los VInos, La Orotava and Los Cristianos (Arona), now has trained staff on hand to attend to the needs of foreign residents. The service has been launched  in keeping with a pledge made by Cabildo president Ricardo Melchior to cater for the large number of foreign residents living on Tenerife. It means they will have access to Cabildo services without a translator/interpreter.Â

Rosa Baena, General Coordinator for Personnel & Legal Affairs at the Tenerife Cabildo, says: “We have hired these staff to make dealings with the Cabildo’s office easier because their enquiries and business can now be handled in English or German.”

As well as providing information about  the different activities offered by the Tenerife Island Government, the new customer service staff will also take care of the standard procedures which local resident shave to follow to be entitled to the public  services offered by the Cabildo  and  also the General Registry for receipt of documents.

In the north, the service will be available  at the offices in La Orotava  in Plaza de la Constitución  number 4 on Wednesdays and Fridays and in  Icod de los Vinos at Calle Key Múñoz  number 24  on Tuesdays and Thursdays from 8am-2pm. In the south the service is avilable from Mondays to Fridays from 8am-2pm at the CSC office in the Valdés Centre, Avenida Amsterdam in Los Cristianos.Â

The Citizens Service Bureau is a Cabildo one-stop service point for the public and forms part of a network of offices located around the island which all boast the latest information technology in an integrated system to guarantee qualityof  service.Â

The CSC gives citizens access to an improved service because all kinds of Cabildo- related services can be dealt with under one roof.  The aim is to make the Cabildo’s public administration  simpler and more user friendly for residents anywhere on the island, who do not now have to travel to Santa Cruz to take advantage of the services offered by the Island Corporation.  Thanks to this network of offices, local government is now more accessible for ordinary citizens in the most important population centreson Tenerife and it guarantees access to services  under equal conditions.  Â

The CSC offices are NOT tourist information offices.

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